Friday, May 1...The Day of Anger, Disappointment, and Admiration

Today was definitely an ADA (anger, disappointment, admiration) day.....Friday's are supposed to be 'easy'..but today was more like a Monday! I started in back-to-back meetings at 8 that went till noon....On top of that, I was the "Supervisor of the day", which means it was my day to create the daily plan, monitor all 170 of our employees and make sure we deliver the production and phone results that are necessary!....When I arrrived, we were forecast to deliver a service level of 99% (which is way too high)....but by 9, the forecast had changed to 23%, which is TOTALLY unacceptable! By then, I was soooooo far behind that I was pretty much screwed!

By noon, the morning had flown past and I was tryin to figure out how to juggle an errand, lunch and cover the phones .....all to be back for a 1pm meeting! UGH Managed to pull that rabbitt out of my ass, and got it all done and was like 2 min late for the meeting, which ended up a total waaste of 1.5 hrs of my afternoon...Time I'll NEVER get back. So ya...my 1 on 1 with my rep never happened cuz I was toooo busy, our phones were 'ok' today, but then started the afternoon of craziness.....I survived till the last 20 minutes.....

I got an escalated call from a rep that had one of our Agent's on the phone who is an absolute fripping asshole! So I let him vent, we tried to give options and meet his needs, but alas and alac...not possible.....we ended the conversation some 25 minutes later wth him threatening to turn me into our executive offices for not helping! WOO HOO....the perfect end to a great day....I was still pretty pumped though, as I was really looking foward to an awesome weekend with this really amazing person that I was going to get to spend time with.....but then...Friday continued to deal it's crappy hand.....

I got the call that my weekend wasn't gong to happen. My special someone had to reach out to a friend in need who had just become homeless.....I know selfish, but I was really disappointed....But..we ended up talking for over 1.5 hrs on the phone which was a really great time, but made me want them even more.... :) Looks like it's going to be a while though because next weekend is Mother's Day and so yeah.....So now the flood of emotions....want, attraction, insecurities, disappointmnet, sadness, joy, and admiration....

Yeah...while I was/am really disappointed, I must admit that I gotta admire my "P"...reached out to a friend in need to try to help them through these tough times....that's someone special! It's time to put my selfishness aside (and hope like hell that things dont go further awry)....I know it will happen if its supposed to, but yeah...*random thought*....really glad I didn't book the hotel I was planning to!

OK...must stop thinking, as I"m starting let the negative thoughts take over my brain....I can feel myself going into a funk, which I really don't need right now! I do know that if this friend in need uses, hurts or tries 'to do anything' with my special "P"....I"m gonna come freakin unglued!

Tomorrow is another day.....and I'm hoping that it brings renewed optimism.....